About Us

With 6 sites in Quebec, over 700 employees, and nearly 50 years of history, Société VIA is a leader in recyclable materials management. With a mission focused on social inclusion, we stand out as an adapted enterprise operating our network of sorting centers. Société VIA creates employment opportunities for people living with functional limitations, while actively contributing to environmental preservation by promoting responsible recycling practices.

Are you the person we call when a screen freezes, a password is forgotten, or when ‘it worked yesterday’?

As a Level 1 IT Technician, you are the first point of contact for helping employees resolve their tech issues. You follow up on requests, prepare equipment for new employees, and help make technology simple and accessible for everyone.

Does this sound like you? Read on!

Where you come in

User Support

• Receive, categorize, and prioritize support requests in the ticketing system
• Resolve Level 1 incidents and escalate complex requests with a history of steps taken
• Follow up until resolution and document interventions
• Prepare equipment and access for new employees, assist them, and optimize the onboarding process

Documentation and Inventory

• Keep procedures up to date and advise users on best practices
• Maintain equipment and software inventory and report replacement needs to the IT Director

Projects and Deployments

• Participate in automating M365 user management and optimizing the ticketing system
• Reorganize and document server rooms and network cabling
• Standardize truck scale workstations in plants
• Install equipment in plants (antennas, time clocks, VoIP phones, teleconferencing systems)

What you bring to the table

• DEP, AEC, or DEC in IT, or an equivalent combination of training and experience;
• 2 to 5 years of relevant experience in IT user support.

• Good knowledge of Windows and Microsoft 365 tools used in an organizational context;
• Skills in diagnosing and troubleshooting hardware and software problems;
• Ability to install and configure printers, network switches, routers, network cabling, and other IT equipment;
• Strong ability to analyze and resolve technical issues.

Your Skill Points

• Excellent customer service skills;
• Analytical mind and ability to simplify technical information;
• Excellent oral and written communication skills in French;
• Ability to communicate in English for user support and exchanges with suppliers;
• Autonomy and ability to work in a team;
• Good priority management and ability to handle multiple requests simultaneously;
• Ability to remain effective under pressure and adapt priorities based on urgency and impact of situations.

To optimize your adventure

• Comprehensive group insurance
• RRSP with employer contribution
• Several social activities
• Continuous training and professional development opportunities
• Free coffee, fruit, and breakfast

Game Parameters

• Regular schedule of 40 hours per week;
• Monday to Friday, 8 AM to 5 PM;
• Hourly rate: $24.25 to $28
• Travel between the organization’s different sites, as needed;
• Must own a vehicle for required travel.

Are you our new player? Start the game by sending your CV to rh@societevia.com